Privacy Policy

1.Introduction

Welcome to the privacy policy of HF DELIVERY. HF DELIVERY is the trading name of HF DELIVERY LIMITED, a courier and last-mile delivery company registered in the United Kingdom. This document tells you plainly what happens to your personal information when you visit our website, phone our office, email the team or order a delivery service.

We wrote this policy in ordinary English on purpose. Other than the few legal phrases required by data protection law, every line here is meant to be read and understood by anyone on our street. We handle delivery boxes all day, and we believe your data deserves the same careful treatment we give every parcel that passes through our doors.

2.Who we are

This website and the services it describes are provided by HF DELIVERY LIMITED. When this policy uses the words we, our or the Company it refers to HF DELIVERY LIMITED as the data controller of the personal information described here. Being the data controller means we decide how your information is used and why, and we take responsibility for keeping that use honest and lawful.

Our company address and full details are printed below so there is never any doubt about who holds your data:

Every mention of this Company inside of a delivery route record refers back to HF DELIVERY LIMITED and nobody else. Knowing the Company takes ownership of your data matters, because it means there is always a named organisation you can ask about anything held in our system.

3.Information we collect

We collect only what is needed to plan, pay for and record a delivery. We never gather details out of curiosity, and we never ask for information that the job does not really need. The main kinds of data we hold are described below.

Contact details

When you request a quote or book a pickup we keep your name, your email address, your telephone number and, when relevant, your billing details. This lets us confirm your booking, answer your questions and send you the proof of delivery when the run finishes.

Delivery information

To move a parcel we need the collection address and the destination address, together with any instruction about where to leave the box, such as a preferred neighbour or a parcel locker. We keep these to complete the run and to settle any question afterwards.

Technical and visit data

Like most websites, our servers register routine technical details when a browser visits. This includes your internet address, the type of device and browser, the pages you view and the rough date and time of each visit. We use these in a limited way to keep the site secure and to understand which pages are useful.

We do not collect special categories of data about your health, race or beliefs, and we do not attempt to build a private profile of your buying history beyond your own delivery bookings with us.

4.How we use your data

Every use of your information traces back to one of three honest purposes: running the delivery you asked for, caring for our records and customer relationships, or keeping the service legal and secure. Below we set out those uses in clearer detail.

• To arrange, price and confirm your courier bookings.
• To collect and deliver parcels to the addresses you agreed.
• To contact you about a scheduled pickup or a delayed route.
• To send you the proof of delivery and confirmations you expect.
• To prepare invoices and manage payment for business accounts.
• To answer your questions by phone, on email or through our form.
• To keep the website secure against misuse and attacks.
• To meet legal duties we owe as a UK registered company.

We do not use your information to make automated decisions about you, and we do not use it for behaviour-based advertising on third party platforms. If we ever wished to use your data for anything new, we would update this policy and ask again where the law requires a fresh consent.

5.Legal basis for processing

Data protection law asks organisations to name the lawful reason behind each use of personal data. For the courier work that is our whole business, the main legal basis is something called the performance of a contract. When you book a pickup you enter an agreement with HF DELIVERY LIMITED, and we process your details because that agreement requires it.

Where we keep records for a business account or an ongoing relationship we rely on our legitimate interest in running a tidy and lawful courier service, balanced against your own interests and freedoms. Where we handle financial or company registration paperwork we rely on a legal obligation that we must discharge.

Where we email you about a service you already bought we rely on the direct marketing rules and, where needed, on your freely given consent. We always make it simple for you to stop receiving such messages, and we never make consent a condition of taking on a delivery.

6.Delivery addresses and parcels

Your delivery and collection addresses are the heart of what we do, so we keep them accurate and complete. We store an address only for as long as we might need to return to it for a repeat route or a proof query, and we tidy old address records away when they are no longer useful.

Addresses given for parcel locker drops or safe place instructions are treated with the same care as a street address. We pass each location only to the courier driving that run and to the software that records it, never to a public list and never on a website.

Where we collect from a shop that ships many parcels every week we may keep a steadier preference list, such as a usual knockout time or a default insurance level. Those preferences remain private to our systems and are shown to a member of our team rather than to anyone browsing our public pages.

7.Proof of delivery records

Our proof of delivery service captures a signature pad entry or a doorstep photo at the moment of handover. This record is our honest answer to the question that every parcel sender asks at the end of the day, which is whether the box truly arrived and to whom it was handed.

A proof record containing a recipient signature or the name of the person who accepted the parcel is personal data, because it can be linked to an individual. We treat those records with the same rules as everything else in this policy and we retain them for a sensible period that supports our contracts and our legal defence against any later dispute.

We do not publish proof records in public and we do not share them wider than the parties to the delivery. If you were the sender of a parcel, a copy of the proof belongs to you. If you were the receiver, you can ask us for your own record in the same way you can ask for any other personal data we hold.

8.Sharing with couriers and partners

Running a live courier network means that certain details must reach the people physically moving your parcels. Within the Company, our dispatch coordinators and your assigned driver can see the pickup and delivery details they need to carry out the route. They are trained to use that access only for your run.

We also rely on a small number of trusted partners who do not sit inside the Company but whose work we cannot run entirely on our own. This includes mapping and routing software, email and phone services and our payment processor for business invoices. Each partner handles your data only under our instructions and only to perform the agreed task.

Where we connect to other delivery networks to carry a parcel beyond our own range, we share the minimum details that network needs, chiefly the destination and a recipient label. We only partner with carriers that respect data protection in the same spirit that we do.

9.Do we sell personal data

No. HF DELIVERY LIMITED does not sell personal data, and it never will. We also do not rent, trade or barter your details with marketing brokers, and we gain no benefit at all from handing your address book to a stranger.

The only time we part with personal data without your involvement is when the law or a court forces us to do so, or when we believe in good faith that sharing it is needed to protect a life or to stop a serious crime. Even then we share only what is genuinely required and no more.

If this Company were ever sold or merged with another business, your data would move with the courier operations so that existing customers could keep their routes. In such a case we would tell customers clearly and give them the same rights they enjoy today.

10.Cookies and website data

Our site uses very little tracking. It carries no intrusive advertising cookies and it does not build a profile of visitors to sell on. Where a page needs a small technical cookie for a working feature, we rely on your consent or on the strict necessity of the feature under the rules that apply in Europe.

We do register a limited set of anonymous statistics about how many people visit each page and how long they stay. This helps us notice when a page is broken and tells us which services interest our street the most. These statistics cannot be traced back to you by name.

You can set your browser to refuse cookies or to warn you before a new one is placed. Refusing the small essentials may stop parts of the booking process working smoothly, but you will always still be able to phone us on +14849338796 and arrange a delivery the old fashioned way.

11.How long we keep data

We do not keep personal data forever. Our storage policy is guided by how long a record is actually needed. Delivery booking details generally stay with us for a period that lets us answer a proof question or resolve a billing dispute, usually up to a few years after the final invoice, after which we delete or anonymise it.

Financial and tax records are kept for the period our accountants and the law require, which can be longer than a simple delivery record, because those files must exist for official review. Alongside those, any unsolicited message or form submission that never became a booking is deleted when the request is fully settled and answered.

When a retention period ends we either erase the record completely or turn it into an anonymous summary with no link back to you. We never quietly keep usable personal data after its job is done.

12.How we protect your data

Looking after your data feels a lot like looking after a parcel: you wrap it, you lock it, and you hand it only to someone you trust. In technical terms, we store personal information in restricted systems that only our authorised staff can reach, we keep those systems patched and up to date, and we limit day to day access so that no single person sees more than the job requires.

Your booking details travel to our office over an encrypted connection, and any payment page a customer reaches is secured by the banking standard used across the whole internet. Our couriers carry pads and phones protected by passcodes, so a lost device does not open the door to your address book.

We train every driver and coordinator in how to handle personal data, and we review our security measures whenever the courier industry or the threat picture changes. No system is perfect, but we work hard to keep the risk to your information low and to tell you honestly if anything ever goes wrong.

13.Your rights and choices

The law gives you clear control over your own personal data, and we are glad to honour it. Whenever a right applies to the data we hold about you, you can exercise it by writing to the address or email at the foot of this page. We answer every valid request within the time the law allows.

• Ask to see a copy of the personal data we hold about you.
• Ask us to correct any detail that is wrong or out of date.
• Ask us to delete your data where we no longer need it.
• Restrict or object to certain processing in the situations the law allows.
• Ask us to give you your data in a portable, machine readable form.
• Withdraw any consent you gave us at any time.

To do this safely we will ask you to confirm who you are before we release any of your information. We may also need to keep a few records where we have a legal duty to do so, even if you ask us to delete them.

14.Children privacy

Our delivery services are designed for adults who send and receive parcels, so this site is not aimed at children and we do not knowingly set out to collect information from anyone under the age of sixteen. A child will only ever appear in our records if an adult lists them as a recipient or a signer on a real delivery.

If a young person does happen to reach our booking form we do not want their details, and we will not hold them knowingly. Should we learn that we have collected data from a child without proper adult involvement, we will delete it quickly and confirm that deletion to the family that asks.

We ask the adults in every home to watch over what a younger member of the household types into any website, ours included, and we are just as happy to take a booking over the phone so that no young visitor ever feels they must use a form.

15.International transfers

HF DELIVERY LIMITED is based in the United Kingdom and our principal storage of customer data sits inside the UK and the wider European Economic Area, where data protection standards are strong. When a delivery is bound for another country, or when a partner service stores a backup in a different region, your data may cross an international border.

Whenever your data leaves the UK we make sure the transfer is protected by an accepted legal safeguard, such as a standard contract clause or a finding that the destination country offers an adequate level of protection. In plain words, your information does not wander into a legal loophole just because a parcel crosses a border.

If you would like a copy of the safeguards that apply to a transfer of your own data, ask us in writing and we will happily point you to the right paper. We do not keep transfers any wider or any longer than the delivery genuinely needs.

16.Third party links

From time to time our pages may point onward to the website of a partner carrier, a mapping service or the professional bodies we belong to. Once you leave our doorstep those other sites have their own rules, and this policy stops applying the moment you click away.

We choose our links with care, but we cannot answer for how a third party uses your data. When you follow a link away from the Courier site you should read the privacy policy of that site before sharing anything with it.

We do not pass your personal details silently to any linked site, and no page in this house sends an invisible tracking beacon to a partner without explaining itself here first. The road to every other company runs through their own front door, not through a hidden transfer on our mat.

17.Policy updates

The courier world changes, laws improve and our own services grow, so from time to time this policy will be rewritten to stay honest and current. When we make a material change we will update the effective date shown at the top of this page and, where the change is important, we will draw it to the attention of active account holders.

Continued use of our site or services after an update counts as acceptance of the revised policy, but we will never use a quiet change to take away a right you had under an earlier version. Where new law demands a fresh consent we will ask for it openly rather than hiding it in a long document.

We always keep an earlier copy of this policy on file, so that if you ever need to know exactly what we promised at the time you first delivered with us, a person on our team can show you the text that was in force that day.

18.Contact us

Any privacy question, request or concern is welcome and we answer it plainly. Write to the Company, speak to our privacy contact or phone the office above and we will deal with your query with the same care we give your parcels. Our details are gathered here for you.

If you are in the United Kingdom or the European Union and feel we have not resolved a concern to your satisfaction, you also have the right to lodge a complaint with your data protection authority. We would ask that you speak to us first, because most questions are settled with a friendly word on the phone.